RETURN AND REFUND POLICY

We strive to make your shopping experience seamless and worry-free. Our Return and Refund Policy outlines the process for returning or exchanging products purchased from mabit.shop, ensuring clarity and convenience. Please read this policy carefully before making a purchase.

1. Free Returns and Exchanges

We offer free returns or exchanges within 30 days of purchase for eligible items. If you’re not completely satisfied with your order, you can return it.

2. Return and Refund Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

The item must be returned within 30 days from the purchase date (based on the order confirmation date).

The item must have all original tags attached and be in its original packaging.

The item must show no visible signs of wear, use, or damage.

The item must be purchased directly from mabit.shop.

Exceptions

The following items are final sale and cannot be returned or exchanged:

Discounted or Sale Items: Products purchased at a discount or during promotional events.

Custom or Personalized Products: T-shirts or sneakers with custom designs (e.g., personalized prints or engravings), unless the item is defective as outlined in our Warranty Policy.

Gift Cards: Non-returnable and non-refunded unless required by law.

3. How to Initiate a Return or Exchange

To start a return or exchange, follow these simple steps:

Contact Us: Email our support team at support@mabit.shop with:

Your order number.

The item(s) you wish to return or exchange.

Your preferred resolution (store credit, exchange, or refund).

Receive Prepaid Shipping Label: Once your request is reviewed (within 2-3 business days), we will send you a prepaid shipping label via email, along with instructions for return.

Processing: Upon receiving and inspecting the returned item (within 5-7 business days), we will:

Issue a refund to your original payment method (processed within 5-7 business days, depending on your bank or payment provider).

Provide store credit via email.

Ship the replacement item for exchanges, subject to availability.

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item (e.g., wrong t-shirt design or sneaker size), please contact us at support@mabit.shop within 7 days of receipt with photos of the issue.

5. Refunds

Refunds are issued to the original payment method and may take 5-10 business days to process, depending on your bank or payment provider.

Original shipping costs are non-refunded unless the return is due to our error (e.g., defective or incorrect item).